Privacy Policy

1. About this policy

Dazzle Clean ("we", "our", "us") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information we collect

We may collect the following types of personal information:

• Name and contact details (email address, phone number)
• Property address and details for the purpose of providing cleaning services
• Photos of your property submitted through our quote or booking forms
• Payment information processed securely through our payment provider (Stripe)
• Website usage data collected through cookies and analytics tools

3. How we use your information

We use your personal information to:

• Provide, manage, and improve our cleaning services
• Respond to your enquiries and provide quotes
• Process bookings and payments
• Communicate with you about your booking or service
• Improve our website and understand how it is used (via Google Analytics)
• Comply with legal obligations

4. Analytics and cookies

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects data such as pages visited, time spent on the site, and general location information. This data is anonymised and used solely to improve our website experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Third-party services

We may share your information with trusted third parties who assist us in operating our business:

• Stripe — for secure payment processing
• Google Analytics — for website analytics
• Vercel — for website hosting
• Resend — for transactional email delivery

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

6. Data security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Payment information is handled entirely by Stripe and is never stored on our servers.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

8. Contact us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at hello@dazzleclean.com.au.